Outback-Xplorer Terms and Conditions - Australia-Motorhome-and-Campervans.com

OUTBACK-XPLORER TERMS AND CONDITIONS FOR RENTALS FROM
1 FEB 2010 - 31 MAR 2011

Standard Rates include:
- Standard excess insurance cover
- Unlimited kilometers
- Extra driver fee
- All living, kitchen & sleeping equipment
- Full water tank and gas bottle(s)
- Nationwide free phone help-line
- Travel information pack
- 10 % G.S.T. and state government taxes, duties and associated costs

Rental Locations
North Lakes, Brisbane

One Way Rentals
One way rentals between Brisbane and Cairns and Brisbane and Sydney are available upon request only. A one way rental fee of AU$ 350 is charged.

Vehicle Pick Up and Drop Off Locations
Vehicles must be picked up and dropped off at the Outback-Xplorer rental location.

Office Hours
Monday to Friday 08:00 - 17:00
Saturday/Sunday//Public Holidays:Other times by prior arrangement only

Rental Duration
Vehicle rentals are calculated on a per calendar day basis, i.e. day of pick-up or drop off is always counted as a full day irrespective of what time it is collected or dropped off.

Standard Excess Insurance Cover
All Outback-Xplorer Campers come with comprehensive insurance cover. A bond of AU$ 7,500 is taken to cover the excess in the event of any damage to our vehicle. The hirer will also be fully liable for demurrage - the daily rental rate for the period the vehicle is off fleet for accident repairs (max 14 days) - and for replacing or repairing damaged windscreens and tyres. Overhead and under-body damage on the rented vehicle is not covered. The bond can be paid by cash, traveller's cheques or credit card (see paragraph “Important: Bond Payments By Credit Card”). The bond is fully refundable on return of the vehicle to the agreed location, on the agreed date in clean condition with no damage incurred to the Outback-Xplorer vehicle, with a full tank of fuel, the toilet cassette and waste water tank emptied and no equipment lost or damaged.

Important: Bond Payments By Credit Card
If the hirer does not choose to purchase an Excess Reduction option, a bond of AU$ 7,500 is taken. This bond is deducted from the customer’s credit card when they pick up their Outback-Xplorer vehicle. We only accept Visa and MasterCard. Both will incur an additional surcharge of 2.0 % on any transaction. When the vehicle is returned to Outback-Xplorer undamaged and no third party damage occurred, the excess is refunded. Like other currencies, the AU Dollar does fluctuate. The difference between buy and sell rates charged by banks as well as bank fees, may result in the amount refunded being different. Outback-Xplorer is not liable for currency variations or bank transaction fees which may be payable, depending on the credit card provider.

Outback-Xplorer offers the following options to reduce or waive the Standard Excess:

Excess Reduction 1
Excess Reduction 1 at AU$ 25.00 per day will reduce the excess for any damage to the vehicle to a maximum of AU$ 2,500. The hirer, however, will be fully liable for demurrage - the daily rental rate for the period the vehicle is off fleet for accident repairs (max 14 days) - and for replacing or repairing damaged windscreens and tyres. Overhead and under-body damage on the rented vehicle is not covered. A bond of AU$ 2,500 is payable at the time of pick up and can be paid by cash, traveller's cheques or credit card. The bond is fully refundable on return of the vehicle to the agreed location, on the agreed date in clean condition with no damage incurred to the Outback-Xplorer vehicle, with a full tank of fuel, the toilet cassette and waste water tank emptied and no equipment lost or damaged. The total insurance charge is limited to a maximum of 50 days.

Excess Reduction 2
Excess Reduction 2 at AU$ 35 per day will reduce the excess for any damage to the vehicle to a maximum of AU$ 400 and cover the cost of replacing or repairing windscreens and tyres. A security bond of AU$400 is payable at the time of pick up and can be paid by credit card, cash or travellers’ cheques. The bond is held as security against unauthorized rental extensions or returning the vehicle to another than the agreed location, cost of refueling, charges for special cleaning and charges resulting from a violation of any of the hirer’s responsibilities. The bond is fully refundable on return of the vehicle to the agreed location, on the agreed date and in clean condition with a full fuel tank, the toilet and waste water tank emptied and no equipment or accessories lost or damaged. The total insurance charge is limited to a maximum of 50 days.

All Inclusive Rate
The All Inclusive Rate costs $45.00 per day and includes:
Full insurance with only $400 excess (Reduction Option 2), Credit card fees for your bond, camping table, camping chairs, Satellite Navigation System , transfers to/ from Brisbane Airport or your City Hotel accommodation.

A bond of AU$400 is payable at the time of pick up and can be paid by credit card, cash or travellers’ cheques. . The bond is held as security against unauthorized rental extensions or returning the vehicle to another than the agreed location, cost of refueling, charges for special cleaning and charges resulting from a violation of any of the hirer’s responsibilities. The bond is fully refundable on return of the vehicle to the agreed location, on the agreed date and in clean condition with a full fuel tank, the toilet and waste water tank emptied and no equipment or accessories lost or damaged.

Booking Amendments
The following conditions apply to booking amendments:
If rental dates are amended within 21 days of vehicle pick up, no refund will be made if the hire is shortened.
If the pick up or drop off rental location is amended within 14 days of vehicle pick up, a relocation fee may apply.
Changes to the drop off rental location after the rental has commenced must be approved by Outback-Xplorer. If approved a minimum charge of AU$ 750 applies.
Rental extension, whilst on hire, must be approved by Outback-Xplorer. The extra cost must be paid on confirmation of the rental extension.

Change of Vehicle
If, for reasons beyond our control, the reserved vehicle is not available, we reserve the right to substitute a comparable vehicle at no extra cost to the client. This shall not constitute a breach of contract and does not entitle the renter to any form of refund.

Licence and Minimum Age
A valid full (non-provisional) national drivers licence is required. Non-English language national drivers licences must be presented in conjunction with an official translation or valid international drivers licence. The minimum age is 25 years.

Travel Restrictions
Outback-Xplorer Campers can only be driven on sealed/bitumen roads. Outback-Xplorer reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions.

Smoking and Animal Restrictions
Smoking in Outback-Xplorer vehicles is strictly prohibited, and offenders will be charged a fume removal fee of AU$ 400. Animals are also not permitted in any vehicle and the same cleaning fee will apply.

Limit of Liability
If, for reasons beyond our control, no vehicle is available to the hirer, Outback-Xplorer ’s liability is limited to a refund of the hire charge in full. In the case of mechanical failure (unless caused by the hirer), Outback-Xplorer ’s liability will be limited to the hire charge for the remainder of the hire period.

Repairs
Repairs of up to AU$ 100 may be effected without authorisation and will be reimbursed. Amounts above AU$ 100 require approval from KEA on-road assistance.

Traffic Infringements
The hirer is liable for all fines and penalties in relation to the driver's use of the vehicle or the vehicle itself incurred during the rental period plus an administration fee of AU$ 75 for each speeding and parking or toll-road infringement.

Responsibilities of the Hirer
The hirer is at all times fully liable for:
1. Any damage to the Outback-Xplorer vehicle or third party property if the
terms of the rental contract are breached.
2. Damage caused by careless, wilful or reckless driving.
3. Damage caused by driving under the influence of alcohol or drugs.
4. Damage caused due to single vehicle roll over.
5. Damage caused by driving on restricted roads.
6. Damage to the awning.
7. Damage to the roof and the underbody of the vehicle
8. Damage to the TV/DVD player 9. Damage to or loss of any personal belongings.
10. Damage caused by the use of incorrect or contaminated fuel.
11. Damage caused by part or total water submersion or salt water.
12. The cost to retrieve keys that have been lost or retrieval of keys that
have been locked in a vehicle.
In case of any damage to the Outback-Xplorer vehicle or third party property a second bond will be collected to cover the excess for any subsequent damage.
In the instances of a manual vehicle being hired, the driver must be a competent and experienced operator of manual vehicles.

Vehicle Return
All vehicles must be returned to the agreed location, on the agreed date in clean condition with no damage incurred to Outback-Xplorer vehicle or third party property, with the toilet cassette and waste water tank emptied and no equipment lost or damaged. A fee of AU$ 250 will be charged if the toilet cassette is not emptied or the vehicle is not returned in a reasonable clean condition.
Vehicles must be returned with a full fuel tank. Refuelling at our depot will be charged at AU$3.00 per litre of fuel plus a handling fee of AU$ 25.

First Aid Kit
An comprehensive, high quality First Aid Kit is supplied in each vehicle. If the seal is broken or the kit is not returned, a fee of AU$ 50 is charged at the time of vehicle drop off.

General
Rates, terms & conditions are subject to change without notice. Whilst including the same facilities, some campervans may have different layouts to those shown. All measurements and volumes shown are approximate. The information provided on the website is subject to change without notice.
Any claims or legal action in connection with the provision of our services to the client will be governed by the laws of Australia. Any claim or legal action against the suppliers is likely to be subject to the terms and conditions of our contract with them.