Britz Terms and Conditions - Australia-Motorhome-and-Campervans.com

BRITZ TERMS AND CONDITIONS FOR RENTALS FROM
1 APR 2009 - 31 MAR 2010

Standard Rates include:

Standard insurance

Unlimited kilometres

All living & kitchen equipment

Full water tank and gas bottle(s)

Nationwide roadside assistance

Extensive travel information pack

10 % G.S.T. and state government taxes

not included:

bedding

second driver fees

3% admin fee and stamp duty

one way fee

Broome surcharge

Hobart surcharge

Rental Duration
Minimum rental period 5 days, 7 days all one-way rentals . Vehicle rentals are calculated on a per calendar day basis, i.e. day of pick-up or drop off is always counted as a full day irrespective of what time it is collected or dropped off.

Rental Locations
Britz depots are located in Adelaide, Alice Springs, Brisbane, Broome, Cairns, Darwin, Melbourne, Perth, Hobart and Sydney.

Vehicle Pick Up and Drop Off Locations
Vehicles must be picked up and dropped off at the Britz rental location.

Office Hours
BRISBANE, SYDNEY,MELBOURNE, HOBART, ADELAIDE AND PERTH
1 September - 30 April von 7.30 – 16.00
1 May - 31 August von 10.00 – 16.00

ALICE SPRINGS, DARWIN,BROOME AND CAIRNS
1 May - 31 October von 07.30 - 16.00
1 November - 30 April von 10.00 - 16.00

Note: All branches are closed on Christmas Day (25 December).

One Way Rental Fee
One-way rentals are available between depot locations. A one way rental fee of AU$ 250 is charged for rentals to and from Cairns, Brisbane, Sydney, Melbourne, Hobart or Adelaide. A one way rental fee of AU$ 350 is charged for rentals to and from Darwin, Broome, Alice Springs or Perth

Remote Location Fee
A surcharge of AUD 650 applies to vehicles picked up or dropped off in Broome. This is in addition to the one way fee if applicable.

Standard Excess Insurance Cover
Personal injury is covered in most cases through Registration Third Party insurance. Maui strongly recommends that all people travelling in Australia take out personal travel insurance.
All vehicles are insured for damage to the vehicle or to the property of a Third Party. The hirer is responsible for the first AU$7,500 (“the excess”) of the cost of damage to Third Party property or to the rented vehicle, including single vehicle accident, windscreen and tyre damage, towing and recovery costs, theft, fire, break-in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs.
The excess is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental. The excess will be refunded if Maui is successful in recovering the cost of the damages from the Third Party. Please note that Third Party claims can take months to resolve. The excess applies in respect of each claim, not rental. Please see the ‘exclusions’ section below, whereby all insurance cover will be made void. This AU$7,500 excess can be reduced in most circumstances, by the purchase of Excess Reduction Option 1 or Excess Reduction Option 2.

Excess Reduction Option 1
Vehicle Cost per day Excess reduced to
2WD AU$22 (max charge AU$1,100) AU$2,500
4WD AU$27 (max charge AU$1,350) AU$2,500
When Excess Reduction 1 has been purchased the hirer is responsible for the first AU$2,500 (“the excess”) of the cost of damage to Third Party property or to the rented vehicle. This includes single vehicle accident, windscreen and tyre damage, towing and recovery costs, theft, fire, break-in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident
repairs. The excess applies in respect of each claim, not rental. Please see the ‘exclusions’ section below, whereby all insurance cover will be made void.

Excess Reduction Option 2
Vehicle Cost per day Excess reduced to
2WD AU$40 (max charge AU$2,000) NIL
4WD AU$49 (max charge AU$2,450) AU$440
When Excess Reduction 2 has been purchased, the hirer will have no excess at all for 2WD vehicles with the exception of the ‘exclusions’.
If the vehicle hired is a 4WD the hirer will be responsible for the first AU$440 (“the excess”) of the cost of damage to Third Party property or to the rented vehicle. This includes single vehicle accident, windscreen and tyre damage, towing and recovery costs, theft, fire, break-in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident
repairs. The excess applies in respect of each claim, not rental.

Please see the ‘exclusions’ section below, whereby all insurance cover will be made void.

No Worries Cover Option (PCO2)
The No Worries Cover Option is a one off fee of AU$50 per hire for 2WD vehicles and AU$120 for 4WD vehicles. The No Worries Cover Option is only available when Excess Reduction 2 has been purchased. Note the No Worries Cover Option is included in the Maui Premium Package. With the No Worries Cover Option, the hirer will not have to pay any excess at all for any damage to the vehicle or property of a Third Party with the exception of the ‘exclusions’. This will include accidental overhead or underbody damage to the vehicle. Please note overhead and underbody damage cover is excluded unless the No Worries Cover Option has been purchased.

EXCLUSIONS:
All insurance cover will be made void if any of the following ‘Exclusions’ are breached:
1. Overhead and underbody damage to the vehicle – except where No Worries Cover has been purchased.
2. Any water related damage which includes, but is not limited to:
a) any vehicle submersion
b) creek or river crossing
c) driving through low plain flooded areas
d) beach driving
3. Personal belongings. Maui recommends the hirer does not leave valuables in the vehicle and that they have insurance to cover for the loss/damage of personal belongings.
4. Any damage caused by willful misconduct (e.g. sitting or standing on the bonnet or roof of the vehicle).
5. A single vehicle roll over occurs.
6. Damage caused to the vehicle by snow chains.
7. Any damage caused while driving under the influence of alcohol or drugs.
8. The Customer will be liable for any costs associated with the incorrect use of fuel or the use of Bio- Diesel which should not be used (fuel being diesel or petrol), or water or other contamination of fuel.
9. The cost to retrieve or recover a vehicle, which may include, but is not limited to a vehicle that has become bogged, submerged or has been abandoned.
10. The cost to replace keys, which have been lost or retrieval of keys, which have been locked in a vehicle.
11. The vehicle rented may only be used to carry the maximum number of passengers as dictated by the vehicle type. If more passengers are carried than what is allowed Maui does not accept any liability.
12. Drivers not identified on the rental agreement and/or drivers that have a licence that has been cancelled
or suspended and/or drivers who have a licence that is classified as a learners or probationary licence.

VEHICLE SECURITY DEPOSIT
Upon vehicle collection, a security deposit is required. The amount is determined by the Excess Reduction Option selected.
For security purposes, only a credit card can be used to provide a vehicle security deposit. The credit card holder must be present and able to sign for the vehicle security deposit upon vehicle collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle.

Debited bonds are subject to a 2% credit card administration fee in addition to the bond amount when the credit card used is either a Visa or MasterCard and 4.5% when the credit card used is an American Express. If an Excess Reduction Option is not selected, the security deposit is AU$7,500 payable by credit card. The AU$7,500 is debited to the hirer’s credit card when the vehicle is collected. For this reason it is important that the hirer have the funds available on the credit card and that the amount does not exceed the hirer’s daily withdrawal allowance available on the credit card.
If Excess Reduction Option 1 has been taken the security deposit is AU$2,500. The AU$2,500 is debited to the hirer’s credit card when the vehicle is collected. For this reason it is important that the hirer have the funds available on the credit card and that the amount does not exceed the hirer’s daily withdrawal allowance available on the credit card.
If Excess Reduction Option 2 is selected with or without No Worries Cover or the package booked is the Premium Package the security deposit is AU$220 for 2WD vehicles or AU$440 for 4WD vehicles. The AU$220/$440 is taken as an imprint to the hirer’s credit card when the vehicle is collected. An imprint simply records a figure against the hirers credit card of AU$220/$440 that Maui can then debit if required. The security deposit is fully refundable provided the vehicle is returned on time, to the correct location, undamaged, with a clean interior and with full fuel tanks (fuel being petrol or diesel) and gas bottle. Except where the customer has purchased PGO (PGO is included in the Maui Premium Package) and/or Pre Purchase Fuel (PPF), failure to return the vehicle with full petrol or diesel tanks and/or a full LPG bottle will
result in refill charges, which will be advised upon return of the vehicle. Maui reserves the right to retain an AU$220 cleaning fee if the vehicle is not returned in a clean condition. This includes smoking related cleaning, as smoking is not permitted in the vehicle. The toilet and waste water tank must be emptied prior to the return of the vehicle, or an additional AU$125 soiling fee will be retained.

The BRITZ Bonus Pack includes:
• Excess reduction option 2
• No Worries Cover Option
• additional driver fee
• bedding
• Pre-purchase Gas (vehicle can be handed back with an empty gas bottle)
• Picnic table and chairs (chairs per person travelling)
• 1 x baby or booster seat if required
• 4WD Outback Safety Kit (for the 4WD rentals only)

Additional Equipment For Hire
To be booked at time of reservation and payable on vehicle collection.
Picnic Table $22 per hire
Picnic Chair $12 per rental
Baby/Booster Seat $25 per rental
4 persons tent $75 per rental
Fan Heater $11.00 per rental
Satellite Phone $17 per day plus call costs
Personal Safe $20.00 per rental
GPS AU$9 per day with a maximum charge of AU$90 per hire
Outback Safety Kit $95.00 per rental. (Emergency Position Indicating Beacon EPIRB, Snatch Strap, D-Shackles and folding spade)

Cancellation Fees
Cancellation fees: up to 22 days prior to pick-up: AUD150 / EUR100
21 to 7 days prior to pick-up: AUD150 / EUR100 plus 20% of the total (based on the regular rate)
6 to 1 day prior to pick up: AUD150 / EUR100 plus 50% of the total (based on the regular rate)
On the day of pick-up or in case of no-show: AUD150 / EUR100 plus 100% of the total (based on the regular rate)

Booking Amendments
All amendments to bookings are subject to availability of vehicle and/or package. Different rates may apply based on the amendment made.

Change of Vehicle
If, for reasons beyond our control, the reserved vehicle is not available, we reserve the right to substitute a comparable or superior vehicle at no extra cost to the client. This shall not constitute a breach of contract and does not entitle the renter to any form of refund.

Vehicle Category Downgrade / Upgrade
Vehicles cannot be requested by model, mileage or age, only by vehicle category*. Should the hirer decide to take a lesser category vehicle than booked within 14 days of pick up or during the rental, no refund will be paid. In the case of an upgrade the rate difference is payable.
*Some features may vary between models.

Licence and Minimum Age
A valid full (non-provisional) national drivers licence is required. Non-English language national drivers licences must be presented in conjunction with an official translation or valid international drivers licence. The minimum age is 21 years.

Travel Restrictions
• 2WD campervans can only be driven on sealed/bitumen roads. The only exceptions to this are well
maintained access roads to recognised campgrounds and well maintained, recognised roads on Kangaroo
Island (South Australia).
• 4WD vehicles can also be driven on recognised unsealed roads.
• 4WD vehicles may only travel to the following areas with the written permission of Maui (please contact the
local branch for further information): Simpson Desert, Strzelecki Track, Gunbarrel Highway, Cape York, the
Bungle Bungles, Oodnadatta Track, Birdsville Track, Tanami Track, the Plenty Highway and Gibb River
Road.
Vehicles are NOT permitted to travel on the Canning Stock Route, the Lost City in Litchfield Park, to Cape York
between the months of December to May and the Telegraph section of the road to Cape York.
Maui reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or
weather conditions, and the distance to nominated destinations in relation to the length of the hire period.

Smoking and Animal Restrictions
Smoking in vehicles is strictly prohibited, and offenders will be charged a fume removal fee. Animals are also not permitted in any vehicle and a cleaning fee will apply.

Repairs
Repairs of up to AU$ 200 may be effected without authorisation and will be reimbursed. Amounts above AU$ 200 require approval from Britz on-road assistance.

INFRINGEMENTS
Britz reserves the right to charge the hirer for any speeding, parking or tollway fines, associated administration costs and/or accidents including Third Party property damage not reported on return of the vehicle. The administration fee per fine, in addition to the fine, will be AU$60.

Vehicle Return
All vehicles must be returned to the agreed location, on the agreed date in clean condition with no damage incurred to the Britz Campers vehicle or third party property, with the toilet cassette and waste water tank emptied and no equipment lost or damaged. If the customer wishes to change the drop-off destination, they must first obtain authorisation from the Reservations or Scheduling departments. Subject to the change being approved, an additional charge of up to AU$550 may apply.